Senior BMC Remedy IT Service Management Architect/Consultant.  Getting to your ROI faster is what we do by taking a strategic approach and accelerate implementation with an agile-light approach. Project turnarounds, full life cycle development, and transformations. Successful coaching for improved performance of individuals and teams in business and in sports.

Big Ideas

You Have Greatness Inside You And You Can Change Faster Than You Think

  • Finding your greatness can be the spark to transformation.  Your intentions drive your actions and ultimately your results.  You will achieve more with a solid strategy, supporting stories or beliefs, while in your optimal emotional state.  Applying the recent breakthroughs in the understanding of how habits form and how habits can be modified, make rapid change possible.

Live Your Own High Standards To Accomplish More In Less Time

  • The gap between knowing what you should do and doing it, can be significant. Given all the information available, why do so many struggle to achieve better results? There is a lot of information on what to change and not enough on the process of change.  Change is an inside out process.  You need boundaries, high standards, and to live them.  What I have found works best is focusing on the right things, having hard deadlines, over doing instead of over thinking, and a willingness to be candid about our capabilities and our assignments.


Dwight Stewart is the founder of Results Matter Inc., a management consulting firm specializing in performance improvement for leaders and their teams.  He writes and consults on how to implement change in yourself, your personal life, your team, and your organization.

Dwight began his career as an internal auditor for a multi-national oil and gas exploration company.  He moved into Information Technology as a liaison between the Finance Department and IT.  After several years in a variety of IT roles, Dwight founded Results Matter Inc., in 1997, to provide management consulting services.  The practice areas are BMC Remedy IT Service Management projects, leadership coaching, and management consulting.  ITSM projects involve implementing an enterprise IT operations platform based on ITIL-aligned service management best-practice process flows, develop ITSM customizations using the Software Development Life Cycle, and to deliver the solution on schedule.

Dwight has been part of teams and has lead teams implementing ITSM in many top organizations including TELUS, PanCanadian Petroleum Limited (now EnCana Corporation), Precision Drilling Corporation, California Independent System Operator (CaISO),  Agrium Inc, the City of Calgary, and the Government of Alberta.  He specializes in project execution improvement and acceleration, project turnarounds, process improvement, and increasing team effectiveness.

Between 2008 and 2015 Dwight was an Assistant Coach with the SAIT Polytechnic Men’s Basketball Program in Calgary, Canada.  His areas of focus were leadership, team building, character development, resilience, and mental toughness training.

Dwight believes that teams get more done when individuals understand and accept their role, expectations and deadlines are clear, rewards and accountability occur fairly, and leaders are perceived to be invested in achieving results.  Change is an inside out process and starts with the individual knowing themselves, honouring their commitments, and ultimately finding their voice.  In sports and in business, he has coached leaders and teams to improve their performance in visible ways.

Dwight earned his B.Comm degree from the University of Calgary and has practitioner level certification in ITIL V2 IPRC (Combined Change, Configuration and Release Management), ITIL V2 IPSR (Combined Service Desk, Incident and Problem Management), and PRINCE2 project management.  Recent certifications include ITIL V3-2011, BMC ITSM Administrator, BMC ARS Administrator, and Prosci Change Management Practitioner.

He lives in Calgary, Canada.  You can contact him here.