AR System 20.x for Administrators
BMC Certified Associate
Solution Architect, Organizational Change Practitioner, Project Manager … whatever your project needs
How can you buck the trend of less than 1/3 of enterprise software projects are deemed successful?1 You need the right implementation partner working with you every step of the way from pre-project planning through Day-2 operations and beyond.
Whether you are migrating from another platform or standing up a new solution, success depends on crisp execution of the plan, controlling scope, and managing issues. Experience the difference our seasoned team of professionals will make as part of your team. Knowing you can get answers to strategic, tactical, and operational challenges to keep making progress towards finishing on-time, reduces the stress on everyone.
We also have the expertise of our extended professional network available. Your BMC Helix project delivered on-time.
1https://vitalitychicago.com/blog/project-managers-fail-to-help-software-projects-standish-group-chaos-2020/
50
Remedy/Helix Projects
25
Years Working on BMC Remedy/Helix Solution
What Clients Say
Dwight worked as a consulting Sr Architect responsible for Remedy ITSM architecture strategy and the derived detailed solution architecture for one of our largest TELUS business customers. In this capacity Dwight demonstrated his all-round and superior experience in both the domains of ITIL process and Remedy ITSM solution delivery.
Anchored in vast and deep experience Dwight instills trust and confidence in new and complex situations, where he leverages his excellent concise communication to provide stellar solution direction and leadership.
Dwight demonstrated high productivity, as his all-round technical and management skills allowed him to cover various responsibilities across the areas of Solution & Process Architecture, Project Management, and Infrastructure Architecture while simultaneously taking care of optimizing our TELUS internal Best Practices.
I have tremendously enjoyed working with Dwight and would hire him back for any complex and high-profile project in a heart beat.
Dwight is an extremely dedicated and hardworking individual, and his output is always of the highest quality. But, he has been much more than just a trainer to us.
Due to his certifications and experience, he provides a wealth of knowledge and recommendations for ITSM best practices. His technical expertise is also very valuable when assisting customers with solutions.
He would be a valuable asset to any client.
Dwight was my team’s go-to person for our most recent Remedy upgrade and I was very happy with his ability to work with us (amongst many teams) to ensure that our priorities were met. By the time he got involved, many challenges had piled up and he addressed them in a systematic fashion.
Part architect, part PM, he pushed everyone for just a little more (including me) and we could not have achieved success without his efforts.
Dwight is a solid and dependable resource – I would gladly recommend him for a PM and/or Remedy role anywhere.
Services
BMC Helix Solution Implementation Approach
How can you buck the trend of less than 1/3 of enterprise software projects are deemed successful? You need the right implementation partner working with you every step of the way from pre-project planning through Day-2 operations and beyond.
Whether you are migrating from another platform or standing up a new solution, success depends on crisp execution of the plan, controlling scope, and managing issues. Knowing you can get answers to strategic, tactical, and operational challenges to keep making progress towards finishing on-time, reduces the stress on everyone.
We have been working with the Remedy solution stack since 1999. More…
Service Delivery Transformation
Did you know that 2/3 of enterprise software projects are not successful? How can you get your project or delivery team back on-track? We know what it takes to accelerate and transform project implementations and Day-2 operations. We are the right implementation partner to get your people, processes, and technology working to achieve the results.
Leading teams using well developed plans will transform service delivery. A true partnership collaborating on strategy, communicating honestly, and focused on outcomes rather than blaming.
Solution Architect, Organizational Change Practitioner, Project Manager … whatever your project needs.
Service Catalog / Digital Workplace
Increase the engagement and productivity of your teams through the BMC Digital Workplace. Implement the best-practices for a tailored, omni-channel, and always available solution to transform work.
Your teams will find information faster, get repetitive task to the right person in the organization, and keep customers updated on their requests. Automated fulfillment through integrations with Microsoft 365, AWS, JIRA, Microsoft Azure, and more.
The digital workplace solution delivering a user experience people expect from familiar social tools – an experience so go, they will want to use it.
Data Migrations From Other Platforms
Migrating data between systems occurs frequently. The BMC Helix platform has mature data integration and transformation tool support built into the platform. We are experienced at migrating data from other systems and platforms using API, database, ETL tools, and data load files along with the BMC Helix Data Manager.
Some strategy options for data migration include a “Big Bang” approach where the transfer is completed within a reduced amount of time, or a “Phase” migration where the data is brought over in discrete stages. We guide you through the key steps in executing your data migration strategy including defining and designing the migration, building the solution, testing including automated testing, final migration execution, and auditing.
We will get your data migrated to your Helix solution.
Social
Latest BMC Blogs
I often help customers automate their business processes with Server Automation. I start by gathering information about the process. In many cases, people do not know how the entire process [...]
Introduction In the rapidly evolving digital world, businesses are always looking for ways to optimize processes, minimize manual tasks, and boost overall efficiency. For those that depend on job scheduling [...]
An effective continuous integration (CI) and continuous delivery (CD) pipeline is essential for modern DevOps teams to cope with the rapidly evolving technology landscape. Combined with agile concepts, a fine [...]
MongoDB indexes provide users with an efficient way of querying data. When querying data without indexes, the query will have to search for all the records within a database to [...]
Conway’s Law: Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization’s communication structure.— Melvin E. Conway The goal of your [...]
DevOps has paved the way for faster and more agile software development processes by unifying teams, processes, and technologies to create an ever-evolving software development lifecycle (SDLC). This has led [...]
Change enablement, also known as change management, is at the core of ITIL® service transition. The maturity of an organization depends on how well it facilitates change requests (CR) in [...]
Organizations know that policies are critical to any mission. How do you handle data? How do you navigate surprise incidents or emergency changes? How do you secure critical information? Governance [...]
As generative artificial intelligence (GenAI) takes center stage in enterprise innovation, many leaders are asking how to bring its power into their mainframe environments. Some assume it’s as easy as [...]
I’m delighted to share that BMC has been recognized as a strong performer in the new report, The Forrester Wave™: AIOps Platforms, Q2 2025, receiving the highest scores possible in [...]