Digital Workplace
The digital workplace solution delivering a user experience people are expect from tools used in their daily lives. Mobile productivity so good, they will want to use it. Smart IT and DWP/DWPA.
Complete ITSM upgrade 3.4 X faster with 1/3 smaller team
Complete ITSM upgrade 3.4 times faster with 1/3 smaller team. Upgraded all ITSM modules, with a foundation data redesign, while adding 100+ Service Requests. Project deadline fixed due to election call and we redesigned the support process for the Service Desk while completing the project on schedule.
ITSM Architect for Large Complex Deal Clients
Member of the Joint ITSM Program Leadership Team to turn around project. Worked with technical teams on the design, development, and implementation of the technical aspects of ITSM solutions.
ITSM Architect – Stabilized Environment, Improve Operations Performance
Conceived and implemented tailored SDLC for Remedy development and support. Migration success and ITSM solution performance improved.
I love this stuff. Architect, consultant, developer… whatever it takes.
Knowing you can get answers to strategic, tactical, and operational challenges has allowed our clients to take impactful action and achieve results. Solutions focus on real issues impacting your business and draws on the strength of our network of experienced professionals in strategy and DevOps. Projects are accelerated and transformation is possible.
20
projects
22
Years of experience
465245
miles flown
What my clients say about me and my work
Dwight worked as a consulting Sr Architect responsible for Remedy ITSM architecture strategy and the derived detailed solution architecture for one of our largest TELUS business customers. In this capacity Dwight demonstrated his all-round and superior experience in both the domains of ITIL process and Remedy ITSM solution delivery.
Anchored in vast and deep experience Dwight instills trust and confidence in new and complex situations, where he leverages his excellent concise communication to provide stellar solution direction and leadership.
Dwight demonstrated high productivity, as his all-round technical and management skills allowed him to cover various responsibilities across the areas of Solution & Process Architecture, Project Management, and Infrastructure Architecture while simultaneously taking care of optimizing our TELUS internal Best Practices.
I have tremendously enjoyed working with Dwight and would hire him back for any complex and high-profile project in a heart beat.
Dwight is an extremely dedicated and hardworking individual, and his output is always of the highest quality. But, he has been much more than just a trainer to us.
Due to his certifications and experience, he provides a wealth of knowledge and recommendations for ITSM best practices. His technical expertise is also very valuable when assisting customers with solutions.
He would be a valuable asset to any client.
Dwight was my team’s go-to person for our most recent Remedy upgrade and I was very happy with his ability to work with us (amongst many teams) to ensure that our priorities were met. By the time he got involved, many challenges had piled up and he addressed them in a systematic fashion.
Part architect, part PM, he pushed everyone for just a little more (including me) and we could not have achieved success without his efforts.
Dwight is a solid and dependable resource – I would gladly recommend him for a PM and/or Remedy role anywhere.
Here is some of what I can do for you
Remedy Development
Accelerate Remedy development using streamlined SDLC process. Faster deployments of higher quality solutions.
Consulting
Deliver value to the business by partnering on strategy, communicating diplomatically, and executing improvements in operations.
Training
Experienced designing, developing, and delivering MyIT, Smart IT, and Smart Reporting training from planning through delivery.