The Service Management Automation User Conference (SMAC 2018) last week had over 90 sessions on all things BMC Remedy. Session topics included ARS and ITSM 18.08, BMC Helix Multi Cloud Service Management, simplified integrations to other platforms and ticketing systems hands-on lab, automated regression testing, and container-based deployments of Remedy. There is always something to […]
This blog post walks you through what ITSM and ITIL are, what an IT Service is, what types of services are available, and the evolution of ITIL service delivery. IT Service Management (ITSM) are the plans, activities, and processes an organization used to design, deliver, and manage service delivery for its customers. The Information Technology […]
Blaine Bryant, Director, IT Service Management and IT Finance at BMC Software, explains his choice of five key performance indicators (KPIs) to keep your high-performance service desk on track. There are tons of KPIs to choose from and these five are the foundational. In the article, he provides the details of how the KPI is […]
This presentation covers the key features in the BMC Remedy 9.1 release. The key features are: Knowledge Centered Support (KCS) Smart Reporting – New personas and reports Enhanced Permission Model Continued Platform Innovation Worth a look. Remedy 9.1 what’s new from James Macintyre
In BMC Remedy 8.0, simpler means a better customer experience. The areas highlighted in the presentation are: Increase user adoption of value features: intuitive, slick user experience Improved IT productivity: easier collaboration and convenient access Speed up process definition: drag and drop ease of use with powerful actions Reduce admin time and effort: simpler data […]
To be successful as a consultant, you must be different; you must be strong; and you must be committed.
Can the way you hold your body or move, have measurable affects on how you feel? Absolutely and Dr. Amy Cuddy has research to back it up. Dr. Cuddy is social psychologist, teaches at the Harvard Business School, and studies our perceptions of others and how others influence us. Fake it until you make it […]
Tips for finding files. There are some new qualifiers to learn to be effective searching in Windows V7. The advanced search examples from the article were: size:>=3mb <=9mb author:(Yatri OR Geek) modified:January..yesterday type:music bitrate:>=160kbps
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Information on how to get LoadRunner to work with Remedy was tough to find. A couple of post on Kiranbadi1991’s Blog explained a lot. The post, Little Fun playing Remedy ARS 7.x version with LoadRunner 9.x–Part 1 covers the APIs used and describing the ideal recording settings for LoadRunner. An explanation of the benefits of […]