BMC Remedy 9.1 What’s New

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This presentation covers the key features in the BMC Remedy 9.1 release. The key features are:

  • Knowledge Centered Support (KCS)
  • Smart Reporting – New personas and reports
  • Enhanced Permission Model
  • Continued Platform Innovation

Worth a look.

What’s New BMC Remedy ITSM 8

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In BMC Remedy 8.0, simpler means a better customer experience. The areas highlighted in the presentation are:

  • Increase user adoption of value features: intuitive, slick user experience
  • Improved IT productivity: easier collaboration and convenient access
  • Speed up process definition: drag and drop ease of use with powerful actions
  • Reduce admin time and effort: simpler data loads and catalog management

Take a look at this slide share from BMC on what’s new in ITSM 8.0.