BMC Helix Solution: Implementation Approach

How can you buck the trend of less than 1/3 of enterprise software projects are deemed successful? You need the right implementation partner working with you every step of the way from pre-project planning through Day-2 operations and beyond.

Whether you are migrating from another platform or standing up a new solution, success depends on crisp execution of the plan, controlling scope, and managing issues.  We have been working with the Remedy solution stack since 1999.  Our implementation approach draws on our experience get projects finished on-time.

It is tailored to each project and team.  One of our goals is to help improve the productivity of your staff though the use of development, testing, and implementation best practices. We can use your preferred software development life cycle of agile, iterative and incremental development, the waterfall model, or a hybrid.

Our implementation approach delivers the solution in phases and add capabilities with each release.  Stakeholders are engaged from the start, acceptance criteria identified, and sign-offs are obtained throughout the process.

We spend time and effort up front to ensure each member understands their role, task priority, task completion criteria, communication requirements, and their accountability for results.

Clarity around expected business benefits and agreement of the project’s acceptance criteria are essential.  We need a target so everyone knows where we are going and where to focus.  This target drives our activities, efforts, and escalations to keep us on track. Using a formal project management approach, we create an environment with structures to support team members as they honor their commitments, communicate issues early, and provide timely status updates.

Experience the difference our seasoned team of professionals will make as part of your team. We also have the expertise of our extended professional network available. Knowing you can get answers to strategic, tactical, and operational challenges to keep making progress towards finishing on-time, reduces the stress on everyone.

A true partnership on strategy, communicating diplomatically, and executing against the plan, gets results.  Your BMC Helix project delivered on-time.