What’s New BMC Remedy ITSM 8

In BMC Remedy 8.0, simpler means a better customer experience. The areas highlighted in the presentation are:

• Increase user adoption of value features: intuitive, slick user experience
• Improved IT productivity: easier collaboration and convenient access
• Speed up process definition: drag and drop ease of use with powerful actions
• Reduce admin time and effort: simpler data loads and catalog management

Take a look at this slide share from BMC on what’s new in ITSM 8.0.